At this time LuxuryVintageGirl.com is not accepting cancellations, returns, exchanges or refunds. With our winter wedding season upon us, unfortunately we cannot have our one-of-a-kind vintage merchandise off our racks for periods of time which can result in the loss of revenue for our small business. Please note: our heirloom, vintage furs are pre-loved and are 20 to 60 years old. If you have a problem with your order, please contact LuxuryVintageGirl.com immediately by using the form below. Be sure to check your SPAM folder while waiting for a reply. Thank you! Juliet LuxuryVintageGirl.com