Free Shipping, Includes Insurance, Signature Confirmation. via UPS or FED EX for our U.S. Customers. We ship Within 48 hrs. of cleared payment At this time LuxuryVintageGirl.com is not accepting returns on our furs, however, we are more than happy to offer an exchange for another fur in our collection. Contact me within: 2 days of delivery Ship items back within: 5 days of delivery Request a cancellation within : 1 hour of purchase Please note: You must contact us within: 2 days of delivery to receive instructions on arranging the return. Please do not return the fur without notifying us first. You can send us a message by using the contact form below. We reserve the right to deny the exchange without prior return/exchange approval. Important note: The fur must be shipped back in it's original, secure, packing materials, fully insured with a tracking number via Federal Express or UPS. Once the fur is received in it's original, unworn condition, we will issue you a store credit (less the original cost of shipping) which can then be applied towards the purchase of another fur. We do not charge a re-stocking fee, however, buyer is responsible for paying for the return shipping.